Privacy Policy

Corgibet is committed to protecting the privacy and personal information of all users who visit our platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you interact with our online slot game services. We understand the importance of maintaining confidentiality and transparency in all our operations, and this document serves to inform you of your rights and our responsibilities under applicable data protection legislation in Ireland and the European Union.

We process personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our casino privacy policy has been designed to ensure that you can enjoy our gaming services with confidence, knowing that your information is handled with the utmost care and in full compliance with legal requirements. This Corgibet policy applies to all users accessing our platform from Ireland and other jurisdictions where we operate.

Information We Collect

When you register or interact with our services, we collect various types of information necessary to provide you with a secure and personalised gaming experience. The data we gather falls into several categories, each serving specific purposes related to account management, regulatory compliance, and service improvement.

Personal identification information includes your full name, date of birth, postal address, email address, and telephone number. We require this data to verify your identity, comply with age verification requirements, and maintain communication regarding your account. Financial information such as payment card details, bank account numbers, and transaction history is collected to process deposits, withdrawals, and maintain accurate financial records as required by Irish gaming regulations.

Technical data is automatically collected when you use our platform, including IP addresses, browser type and version, device information, operating system, and gameplay patterns. This information helps us optimise our services, detect fraudulent activity, and ensure platform security. We also collect communication data from any correspondence you have with our customer support team, which helps us improve service quality and resolve queries efficiently.

How We Use Your Information

The information we collect serves multiple essential functions that enable us to operate our services legally and effectively. Our primary purpose for processing your data is to fulfil our contractual obligations to you as a registered user and to comply with legal requirements imposed by Irish and European Union gambling regulations.

We use your personal information to create and manage your account, verify your identity and age, process financial transactions, and provide customer support services. This processing is necessary for us to deliver the gaming services you have requested and to maintain the integrity of our platform. Your data also enables us to communicate important information about your account, including promotional offers where you have consented to receive such communications.

Regulatory compliance represents a significant aspect of our data processing activities. We are required by law to maintain detailed records of player activity, financial transactions, and identity verification processes. This information may be shared with the Revenue Commissioners, regulatory authorities, and law enforcement agencies when legally required. We also use your data to implement responsible gaming measures, including monitoring gameplay patterns to identify potential problem gambling behaviours and enforcing deposit limits or self-exclusion requests.

Fraud prevention and platform security constitute another critical use of your information. We analyse technical data and gameplay patterns to detect suspicious activity, prevent unauthorised access to accounts, and protect both our business and our users from criminal activity. This includes sharing information with third-party fraud prevention services and payment processors who assist us in maintaining a secure environment.

Data Sharing and Third Parties

Corgibet works with carefully selected third-party service providers to deliver our gaming services and maintain regulatory compliance. We only share your information with external parties when necessary for legitimate business purposes, and we ensure that all such parties are bound by strict confidentiality obligations and data protection requirements.

Payment processors receive the financial information necessary to handle deposits and withdrawals securely. These providers operate under their own privacy policies and security standards, which meet or exceed industry requirements for handling sensitive financial data. We do not store complete payment card details on our servers, as this information is processed through secure, encrypted channels maintained by our payment partners.

Identity verification services assist us in confirming your age and identity as required by Irish gambling legislation. These services may access databases containing public records and credit reference information to validate the details you provide during registration. This process is essential for preventing underage gambling and complying with know-your-customer requirements.

Regulatory authorities and law enforcement agencies may receive your information when we are legally obligated to provide it. This includes responding to court orders, regulatory investigations, or requests related to the prevention and detection of crime. We cooperate fully with the appropriate authorities whilst ensuring that any disclosures are made in accordance with applicable data protection laws.

Your Rights and Data Control

Under the GDPR and Irish data protection law, you possess several important rights regarding your personal information. We are committed to facilitating the exercise of these rights and have established procedures to respond to requests promptly and efficiently.

You have the right to access the personal information we hold about you. This includes obtaining a copy of your data and information about how we process it. You may request this information at any time by contacting our data protection officer through the channels provided on our website. We will respond to verified requests within one month, though complex requests may require additional time, about which we will inform you.

The right to rectification allows you to correct inaccurate or incomplete personal information. If any of your details change or you identify errors in the data we hold, you should update your account information or contact our support team immediately. Accurate information is essential for maintaining account security and ensuring smooth processing of transactions.

You may exercise your right to erasure, also known as the right to be forgotten, by requesting deletion of your personal information. However, this right is not absolute, and we may be required to retain certain data for legal or regulatory purposes. When you close your account, we will delete or anonymise information that is no longer needed, whilst retaining records required for compliance purposes for the periods specified in relevant legislation.

The right to restrict processing allows you to limit how we use your information in certain circumstances, such as when you contest the accuracy of data or object to processing. You also have the right to data portability, which enables you to receive your personal information in a structured, commonly used format and transmit it to another service provider where technically feasible.

If you believe we have processed your information unlawfully or in violation of your rights, you have the right to lodge a complaint with the Data Protection Commission in Ireland. We encourage you to contact us first so that we may address your concerns directly, but you are entitled to approach the supervisory authority at any time.

Data Security and Retention

Protecting your personal information is paramount to our operations. We employ industry-standard security measures to safeguard data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes multiple layers of protection designed to maintain the confidentiality, integrity, and availability of your information.

All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology with a minimum of 128-bit encryption. This ensures that sensitive information such as login credentials and financial details cannot be intercepted by unauthorised parties during transmission. Our servers are hosted in secure facilities with restricted physical access, environmental controls, and continuous monitoring.

We maintain strict internal policies governing employee access to personal information. Only authorised personnel who require access to perform their job functions are granted permission to view or process user data. All staff members receive regular training on data protection principles and are bound by confidentiality obligations that extend beyond their employment with Corgibet.

Our data retention practices balance the need to maintain records for legitimate business and regulatory purposes against the principle of data minimisation. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Irish gambling regulations require us to maintain certain records for seven years following account closure, particularly those related to financial transactions and anti-money laundering compliance.

When personal information is no longer required, we either securely delete it or anonymise it so that it can no longer be associated with you. Anonymised data may be retained indefinitely for statistical analysis and business intelligence purposes, as it no longer constitutes personal information under data protection legislation. We regularly review our retention schedules to ensure compliance with evolving legal requirements and best practices in data management.